Data Privacy Policy
Your privacy is important to us at EarlyPhaseGrove
Information We Collect
When you reach out to arrange corporate floral designs or gift services, we gather information you willingly provide. This includes your name, business name, email, phone, delivery addresses, and specific floral requirements. We also collect payment details during orders, though they are processed securely through our payment partners.
For our corporate clients, we may obtain extra business data such as company registration details, preferred delivery timelines, and budget expectations to tailor our service to your corporate needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
EarlyPhaseGrove respects your privacy and does not sell your personal data to third parties. We disclose information only when necessary to deliver our services or when legally mandated.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost care and apply suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to authorized staff who require it to perform services.
Although we employ robust security measures, no online transmission method is entirely risk-free. We continually refine our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable law, you may be entitled to access, modify, erase, or limit how your data is used.
To exercise these rights, contact us with the details at the bottom of this policy. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal information only as long as needed to deliver our services and comply with legal obligations. Retention times vary based on the information type and the reason it was collected.
Typical Retention Periods:
- Customer contact and order details: three years after the most recent service engagement
- Payment transaction records: seven years to meet tax and accounting obligations
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies may impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only EarlyPhaseGrove and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When we implement major updates, we will adjust the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
EarlyPhaseGrove Privacy Team
Kensington High Street, London
London, United Kingdom W8 5NP
Email: [email protected]
Phone: +44 20 7946 0520
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.